Return & Exchanges

Returns
For our return policy, you will have to return the item(s)/ product(s) within 14 days from the shipped date. There will be no refund or exchange after the 14 days. 

To be eligible for an exchange, your item(s)/ product(s) must accommodate one of the following reasons below: 
a) Incorrect item(s)/ product(s) received 
b) Defective item(s)/ product(s) received 
c) Incorrect size purchased 

Terms
1) Return incorrect size purchased will only be done for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered). 
2) We will not entertain any exchanges if item(s) is purchased from a third party.
3) No cash refunds are allowed for all returned goods except if the item(s) is Out of Stock.

Refunds (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges
We apologize if there is a manufacturing defect, faulty product or an incorrect item was sent out (incorrect size, colour or style). In this case, we will exchange items upon verifying the mistake. Please take a snapshot of the incorrect/defective item/faulty product in its original condition (tag intact, unworn, unwashed and unaltered) and email skinstruck@gmail.com within 10 days of receiving the item. SKINSTRUCK will send out a confirmation email upon receiving your email. 

Swimwear/ lingerie items (if applicable)
Due to hygienic purposes, swimwear/ lingerie items cannot be refunded.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately all sale items cannot be refunded.

Shipping
To return your product, you should mail your product to: 11 Warwick Road Singapore 139001.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Product and Colour
The actual item/ product’s colour and design may differ slightly from the pictures shown on our website due to the differences in individual’s monitor resolution, lighting and photography effects and the manufacturing process. Due to mass production, there may be a discrepancy of 0.5- 0.8 inch for measurements. In this case, we will not recognize the item as a defect.

 


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